Shipping policy

SHIPPING INFORMATION

We proudly ship from Saint Lucie County, Florida, USA, and offer nationwide shipping.

  • Free Shipping: Available for all orders within the U.S.
  • International Shipping Options:
    • Express International Shipping: $55 (Estimated 3-5 business days)
    • Pirate Ship Delivery: $20 (Estimated 1-4 weeks calendar weeks).
    • Disclaimer: Customs delays are common and may extend delivery beyond estimates.  
  • Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order delivery status.
  • Processing Time: Orders typically process within 1-3 business days before shipping.
  • Holiday and Peak Season Shipping: Please be aware that shipping times may vary during holiday seasons or peak shopping periods.
  • Damaged Items in Transit: If your item arrives damaged, please retain all packaging (in order to to file insurance claims) and contact us within 7 days with photos of the damage for a resolution.
  • Customer Responsibilities: Please ensure that your shipping address is correct at checkout.  Customers are solely responsible for ensuring that the shipping address is entered correctly at checkout. Blue Tortuga Ink cannot be held liable for packages lost, misdelivered, or delayed due to errors or omissions in the address provided.  
If you realize your shipping address is incorrect, you must notify us immediately  at orders@bluetortugaink.com before your order is processed for shipment. Once an order has been dispatched, we cannot reroute or intercept packages.  
Blue Tortuga Ink’s responsibility ends once the package is marked as delivered/arrived at destination by the carrier. We are not liable for theft, damage, or loss of packages after delivery confirmation. 

INTERNATIONAL SHIPPING DISCLAIMER

Please note that all international orders may be subject to customs clearance, import duties, VAT, or other local taxes imposed by your country. These charges are the sole responsibility of the customer and are not included in the product or shipping price. Blue Tortuga Ink is not liable for customs fees, delays, or regulatory holds. We strongly recommend checking with your local customs office before ordering.

CUSTOMER SUPPORT
For any questions about your order, please email orders@bluetortugaink.com. We’re happy to help! 🤍

Thank you for shopping with us. We appreciate your support and hope to see you again! Don't forget to leave us feedback! ✨